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Finder

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How do I set up my Finder on my iPhone?

How do I set up my Finder on my Android?

Why does the app say my Finder is "Already Claimed"?

There are a couple reasons your Finder shows as Already Claimed when you try to add it to an account.
 

If you have previously used your Finder:


The most common explanation for an "Already Claimed" device is a second account. Finders get claimed to an email address, not the phone itself. This means that if you have accidentally logged in using a different email address than originally used, the Finder will not show up in the app. To resolve this, log out of the app and log back in using whichever email address was originally used to create an account. If you're unable to find the correct account, please contact our support team for additional help. 


If you have never claimed your Finder before:


If this is the first time you've ever used your Finder before and are receiving an Already Claimed message, please check the following:
 

1. Was this a gift from a friend or family member? The gift giver may have tested the Finder before gifting it. If they did not unclaim it before doing so, it would show as claimed. We recommend checking with the gift giver and if claimed, asking them to delete it from the app. 
 

2. Was this purchased from an authorized Pebblebee seller? If you purchased the Finder from an unauthorized reseller and not a Pebblebee seller, it's possible that the seller did not unclaim the device prior to selling if. If you suspect this is the case, please contact the seller directly. 

Replacing the Finder's battery

The Finder has a battery life of up to 1 year. When the time finally comes to replace your Finder's battery, here are tips to help:

The Finder uses a CR2032 battery. 

To replace the battery:

 

1. Get a small flathead screwdriver or similar tool

2. Find the small notch on the Finder. It's on the top of the plastic on the bee logo side, in the key ring hole.

3. Use the screwdriver as a lever to carefully pry the top (the side with the logo) off toward you. The inner parts will come out as well.

4. Carefully remove and replace the battery.

5. Snap the pieces back together. Make sure it's fully snapped together.
 

**Please make sure you are on the correct side of the Finder. Using excessive force on the back piece of the Finder, which does not come off, may damage the plastic. 

My Finder doesn't beep

The Finder beeps anytime the button is pressed to let you know that the button was successfully pressed. (Not sure where the button is? It's the front of the Finder, where the bee logo is.) If your Finder is not beeping when you press its button, there are a couple possible explanations.
 

1. The Finder's battery needs replacing. The Finder has a battery life of up to a year. If you're nearing a year or use your Finder frequently, it may be time to replace the battery. After replacing, the Finder should beep again when pressed.
 

2. There could be an issue with the device itself. If you've ruled out that the battery needs replacing, please contact the team at support@pebblebee.com and we'll be happy to help figure out the cause and solution.

What is the Left Behind feature?

The Left Behind feature offers another method for preventing lost items. When enabled, the phone will sound a loud alert if it notices the Finder has been completely out of range of the phone for too long (about 10 minutes).

Can I change the timing on it to alert sooner?
No, the longer alert time is designed to prevent false alerts from happening, making the alert far more reliable.

Can I choose a different tone?
Absolutely! Under the settings for it, choose from a variety of tones, or select "Vibrate Only" to receive a more subtle notification.

Is this available on both Android and iOS?
This feature is currently available on iOS and Android. 

Did I create multiple accounts?

If you've logged into your account and see no devices in your app even though you've claimed one or more in the past, you may have created multiple accounts. 

Sometimes users accidentally register for multiple accounts. For instance, you might have originally signed in using your personal email address and then later made an account with your work email address. These are separate accounts, so the devices on one would not appear in the other. If you think you've done this, try logging in to your account using a different email address to regain access to your claimed devices. 

If you're unable to find your claimed device after trying alternate accounts, please email our support team. Our team members can help find the original account on the database. 

What is Crowd GPS?

Crowd GPS® offers another way to help locate misplaced items. 


If your Finder is completely out of range of the app and can't be located, mark it as Lost in the settings. This activates the entire Pebblebee community. If your Finder comes within range of anyone using the Pebblebee app, you'll receive a notification that your device has been found and will see an updated location for it. 


This feature is currently available on iOS and Android phones. 

Voice Assistant Language Support

What languages does the Alexa “Find my Keys and Phone” Skill support?
English (US, UK, Australia, Canada, India) 
French (France) (Nov 2018)
Japanese (Nov 2018)
 
What languages does the Google Home “Pebblebee” Action support?
English (US, UK, Australia, Canada, India)
French (Canada, France) (Nov 2018)
Japanese (Nov 2018)
 
What if my language is not supported? 
If your language is not currently supported by the Alexa or Google Home platforms you can still use the Pebblebee skill by setting up the Voice Assistant Device in a supported language mode.  

How do I connect my Finder to Google Assistant?

 
  1. Make sure your Pebblebee account has been verified and that you’ve claimed your Finder
  2. Use the same email address to login to Google Assistant
  3. Click on the explore button (it looks like a compass)
  4. Search for “Pebblebee”
  5. Click on the “Link” button at the top of the page
  6. Login to Pebblebee using your email address
  7. Input the verification code that was emailed to you
  8. Enter a voice tag for your Finder in device settings in the Pebblebee app (this could be “keys” or “wallet)
  9. Tell Google Assistant to “Ask Pebblebee to find my keys”

Need to talk to an expert?

Drop us a line, we have a great response time.

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