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Frequently Asked Questions

SERVICE ANNOUCEMENT: We are closed for Memorial Day (5/27).

Finder FAQ

How does the Finder work? 

The Finder communicates with your phone via your phone's Bluetooth connection. As long as it is in range of your phone, you can track and find your Finder at any time. If it's out of range, you can see the last known location and return to where you left it.
 

What is the Find Phone feature?
If you've misplaced your phone, press the Finder's button to trigger your phone to alarm, helping you quickly locate it.


How small is the Finder?
It's very small and compact! It measures at 30mm diameter x 9mm.

How loud is the Finder?
It's loud enough to be heard up to 200ft, so finding it under couch cushions or in piles of laundry is easy.

What is the Finder's range?
The Finder has a range of up to 200ft in open environments, with a typical range of 100-150ft depending on the environment. How far is this? Well your typical living room is about 15ft wide to give you an idea!

Is my phone compatible with the Finder?
The Pebblebee Finder app is compatible with iPhones running iOS 9.3 and above, and with most Android phones running Android 4.4 and above. It is not currently compatible with the OnePlus One.

How long does the Finder's battery last?
The Finder uses an easily replaceable CR2032 battery and has a battery life of up to a year.

How do I change the battery?

1. Get a small flathead screwdriver or similar tool

2. Find the small notch on the Finder. It's on the top of the plastic on the bee logo side, in the key ring hole.

3. Use the screwdriver as a lever to carefully pry the top (the side with the logo) off toward you. The inner parts will come out as well.

4. Carefully remove and replace the battery.

5. Snap the pieces back together. Make sure it's fully snapped together.
**Please make sure you are on the correct side of the Finder. Using excessive force on the back piece of the Finder, which does not come off, may damage the plastic. 



What is the Left Behind alert?
The Left Behind alert lets you know when your Finder has been out of range of your phone for too long. It's designed to notify your phone when the app notices the Finder has been completely out of range of your phone for about 10 minutes.

How many Finders can I have in my account?
While there's no hard limit to how many Finders can be added to an account, we recommend a limit of 10 for better performance and ease of management. 

Why is the Finder beeping continuously?
Continuous beeping of the Finder (without being pinged from the app) indicates that the battery is defective. Please contact support@pebblebee.com for replacement batteries. Feel free to remove the batteries (as described above) to stop the beeping. 



Honey FAQ

Is my device supported?
The Pebblebee application currently supports the following:
iPhone 4s or newer
iPad 3
iPad Mini
Android 4.4 phones or newer with Bluetooth 4.0

What can I attach my Honey to?
Anything! The Honey comes with a key ring hole to attach it to anything. You can also purchase additional accessories to make it wearable.

How does my Honey work?
Your Honey communicates with your phone via your phone’s Bluetooth connection. As long as it is in range of your phone, you can track, buzz or flash your Honey at any time.

How do I find my Honey?

Pebblebee offers a number of tools to help find your items. The Pebblebee app translates the strength of your phone’s Bluetooth signal into an estimated distance from the device. Once near the device, you can command the Honey to buzz or flash, ending the search. Even if it’s out of range, you can look at the location on the map where the device was last seen. Finally, mark an item as Lost and harness the power of Crowd GPS® to find your Honey.


What is Crowd GPS®?
When you mark an item as Lost the entire Pebblebee community of users anonymously and securely helps you find your Honey. Anytime someone with the app running passes within range of your Honey, you will get notified with the location pinned on your map. This essentially expands your reach to anywhere in the world. The more family and friends in the Community the better the capability! 

How is this different from GPS?
A GPS signal requires communicating with satellites to triangulate your location. In this case, your Pebblebee device communicates directly with your phone using LE Bluetooth technology. LE Bluetooth is faster to connect, less expensive, and uses less battery than a GPS connection. Once your Pebblebee device is connected, the app utilizes your phone’s GPS connection to pin your location on a map. The devices themselves do not have GPS connection.


How does the Multi-function button work?
The button has two pre-programmed settings you can toggle between in the app. Misplace your phone often? Choose the “Find my phone” setting and press the button to send an audible alert to your phone. The other option converts the button into a remote camera shutter to take high range selfies–no need to feel restricted by the length of your arm!

Can I share my Honey?
Yes! You can share your Honey with family and friends so they can also utilize it! If you designate a user as a Pebblebee friend, they can also view it–for example, share the Honey attached to your extra house keys so friends can find the spare key. In the event that you’ve marked your Honey as Lost and a designated friend finds it, you’ll be notified of exactly who found your item. (currently on Android)

What is the range of the Honey?
The Honey has a range of 150ft depending on interference from the environment. Outside it can have a longer range while inside the range will be reduced by interference.

How small is the Honey?
The Honey is 5 mm thick and 40 mm in diameter and weighs 0.2 oz.

Is the Honey water resistant?
The Honey has a water resistance level of 4 on the IPX scale. The electronics are inside a durable glass filled ABS case, completely ultrasonically sealed, with a rubber gasket around the battery access panel. 

How long does the Honey battery last?
The Honey has an easily replaceable button battery (a CR2430 battery) that can last up to 1 year depending on usage.

Are my Pebblebee devices secure from other users?
Yes, the devices are only capable of being connected to one account at a time, making your Honey device secure from other users once you have claimed it.

Do I need an internet connection to use my Honey?
No, internet or cloud connection is not necessary to perform the main functions of the Pebblebee device once the devices are claimed (internet is necessary to initially claim new devices). You can still track it down, Beep and Flash the device. There are two primary benefits of having an internet connection. First, any settings you make to the device get saved on the Pebblebee cloud; without it the settings do not save. Second, if your phone has internet, the app can utilize your phone’s GPS, enabling the app to accurately pin your device’s last seen location on the map. If you pull up your in-app map after a time of not having internet connection, then the pin you will see there is the last seen location while your phone’s GPS was on.

How many Pebblebees can I add to my phone?
There’s no limit to the number you can add! We’ve found that for the best performance, less than 20 devices is preferable.

Stone FAQ

Can I attach the Stone to anything?
The Stone can be added to keys using the attached key ring or can be attached to most surfaces using a double-sided sticker.

How does the Stone work?
Simply claim your Stone on your smartphone using the Pebblebee app. The button has dual actions (Press and Press-and-Hold), so you can assign multiple actions to a single button. The Stone also tracks your valuables by incorporating Apple’s certified wireless technology, iBeacon, that also works on Android phones. Actions can be assigned to triggers based on Motion, Temperature, and Connection.

Is the Stone water resistant?
The ultra strong glass-filled ABS composite Stone includes a tight seal to protect against water splashes. 

Is it a tracker or a button?
It’s both! The Stone is a hybrid, combining the possibilities of a multi-function button with the helpfulness of a tracking device.

How can I use the Stone to track things?
The Pebblebee App translates the strength of the Stone’s Bluetooth signal into an estimated distance from your phone (available on Android). Even if the device out of range, you can look at the location on the map where it was last seen. Past the estimated range? No problem. Harness the power of Crowd GPS™ to find your Stone. When you mark an item as Lost the entire Pebblebee community of users anonymously and securely helps you find your Stone. (iOS support Coming Soon!)

How does the button work?
The button has two programmable functions: Press and Press-and-Hold. You can set different actions for either function. Choose different actions through our preset modes on the Pebblebee App, or create your own actions through IFTTT.

Does the Stone have a speaker?
The Stone does not have a speaker and as such does not make any kind of noise. It does have a LED that flashes when pressed.

What is the range?
The Stone has a range of up to 150 feet in clear sight. In a typical wireless-rich home, you will get about 100 feet range.

How small is the Stone?
Lightweight and compact, the Stone is about the size of a quarter and the thickness of a cell phone. Actual Product Dimensions: 0.9 x 0.8 x 0.5 inches

How does the app work?
The Stone app lets you manually select what action you want when the button is clicked or held. It also allows you to add triggers based on motion, temperature, and connection. Check out our helpful user manuals here: https://pebblebee.desk.com/customer/en/portal/topics/956536-user-manuals/articles

Do I need an internet connection to use the Stone?
On iOS, no, but you do need internet access for registering and claiming the Stone when you first receive it. You don’t need internet thereafter...although it’s recommended for Crowd GPS™ and enhanced loss prevention. On Android, an internet connection is required, however this is to be changed in a future app update.

How many Stones can I add to my phone?
You can have up to 9 Stones added to your phone.

What is the Stone’s battery life?
Depending on how frequently it is used, the Stone will have a battery life of up to 1 year.

Can I replace the battery?
The Stone uses a common CR2032 button battery, which can be replaced by the user.

How is this different than an NFC tag?
NFC stands for Near Field Communication, which means they only work within a few centimeters. Bluetooth Low Energy provides over a thousand times the range of NFC, so you can keep track of your valuables.

Is my device supported?
The Pebblebee application currently supports the following phones: iPhone 4s or newer, iPad 2 or 3, iPad Mini, Android 4.4 phones or newer with Bluetooth 4.0.

Shipping

How quickly will I get my order?


We process all orders within 1-2 business days of receiving an order. Once shipped, a tracking number is provided for your reference. Actual shipping time varies depending on the destination.

 

Do you ship internationally?

 

We do! We charge $11 for all international orders. There are only a few countries we are unable to ship to at this time: South Africa, Indonesia, Iran, Cuba, and North Korea. Please note that international orders ship from the US and are subject to any standard customs fees typically associated with international orders.

 

Can I change my shipping address?


Orders are often shipped the next morning, so if you need an address change we encourage you to do that within 24 hours. To change the address, email us at support@pebblebee.com. In the case that we receive word too late to make changes, Customer Support will be able to review options with you.

 

Where is my order?


When your order ships, we’ll send you a confirmation email with tracking number. For international orders, tracking is not always available as USPS does not provide the service everywhere.

 

Downloading the App

The Pebblebee apps are free to download on Google Play and the Apple store. 

Android

The Stone, Honey, Dragon, and Hornet currently use the same Android app. To find the app, search "Pebblebee" in the Google Play store.

The Finder uses its own app, which can be found by searching "Pebblebee Finder" in the Google Play store.

iOS

The Finder, Honey, and Stone use the same app, which can be found by searching "Pebblebee" in the iTunes store. The app can be downloaded on an iPad but has not been optimized for iPads. To download on an iPad, please search for the app under the iPhone category.

The Dragon and Hornet use the same app, which can be found by searching "PB Dragon" in the iTunes store. The app can be downloaded on an iPad but has not been optimized for iPads. To download on an iPad, please search for the app under the iPhone category.

Warranty

Pebblebee offers a 1 year limited warranty against product defects, effective from time of delivery. Product defects do not include those resulting from accident, water damage, product modification, or failure to follow instructions for use.  If defective, Pebblebee will replace the device upon receipt.


Please contact support@pebblebee.com if you believe your device to be defective. Our support team can identify and resolve most issues and will be happy to provide exchange directions for devices that fall within warranty.

Return and Refund Policy

We’re excited about our product and hope you are too. In the event that you are unhappy with your purchase, we are able to offer refunds for qualifying orders.


Orders purchased directly through www.pebblebee.com are eligible for our Money Back Guarantee while Pebblebee products purchased through other retailers are subject to the retailers’ return policies.  To be eligible for a return, the product must be in its original condition, including original packaging, and be within 15 days of the date of delivery to the original purchaser.   Please note that the customer assumes all responsibility for the cost of return shipping and that return shipping will not be reimbursed.  Further, please note that returns are subject to a 20% repackaging and restocking fee.


For further return information, please contact support@pebblebee.com.

How do I add a second device?

 
  1. Click on the yellow bee icon at the top of the Pebblebee app
  2. Click on the blue “+” button that says “add”
  3. Name your new device

How do I turn off my phone alarm?

To turn off your phone alarm from your Finder, press the Finder button once.
If you're using an Android phone, slide the notification that says "click: sound alarm playing" to close it. 
If you're using an iPhone, slide the notification that says "swipe to stop sound" and open the Pebblebee app. 

What is "Enable as Action"?

Enable as action is essentially turning on a feature. After you've set up the feature, you would enable it as an action to start using the feature. If enable as action wasn't turned on, the feature would be disabled. 

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