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Frequently Asked Questions

SERVICE ANNOUCEMENT: No outages to report at this time.


How quickly will I get my order?

We process all orders within 1-2 business days of receiving an order. Once shipped, a tracking number is provided for your reference. Actual shipping time varies depending on the destination.


Do you ship internationally?


We do! We charge $11 for all international orders. There are only a few countries we are unable to ship to at this time: South Africa, Indonesia, Iran, Cuba, and North Korea. Please note that international orders ship from the US and are subject to any standard customs fees typically associated with international orders.


Can I change my shipping address?

Orders are often shipped the next morning, so if you need an address change we encourage you to do that within 24 hours. To change the address, email us at support@pebblebee.com. In the case that we receive word too late to make changes, Customer Support will be able to review options with you.


Where is my order?

When your order ships, we’ll send you a confirmation email with tracking number. For international orders, tracking is not always available as USPS does not provide the service everywhere.


Need to talk to an expert?

Drop us a line, we have a great response time.

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