–FREE Shipping on all orders over $50

Frequently Asked Questions

SERVICE ANNOUCEMENT: No outages to report at this time.

Stone FAQ

Can I attach the Stone to anything?
The Stone can be added to keys using the attached key ring or can be attached to most surfaces using a double-sided sticker.

How does the Stone work?
Simply claim your Stone on your smartphone using the Pebblebee app. The button has dual actions (Press and Press-and-Hold), so you can assign multiple actions to a single button. The Stone also tracks your valuables by incorporating Apple’s certified wireless technology, iBeacon, that also works on Android phones. Actions can be assigned to triggers based on Motion, Temperature, and Connection.

Is the Stone water resistant?
The ultra strong glass-filled ABS composite Stone includes a tight seal to protect against water splashes. 

Is it a tracker or a button?
It’s both! The Stone is a hybrid, combining the possibilities of a multi-function button with the helpfulness of a tracking device.

How can I use the Stone to track things?
The Pebblebee App translates the strength of the Stone’s Bluetooth signal into an estimated distance from your phone (available on Android). Even if the device out of range, you can look at the location on the map where it was last seen. Past the estimated range? No problem. Harness the power of Crowd GPS™ to find your Stone. When you mark an item as Lost the entire Pebblebee community of users anonymously and securely helps you find your Stone. (iOS support Coming Soon!)

How does the button work?
The button has two programmable functions: Press and Press-and-Hold. You can set different actions for either function. Choose different actions through our preset modes on the Pebblebee App, or create your own actions through IFTTT.

Does the Stone have a speaker?
The Stone does not have a speaker and as such does not make any kind of noise. It does have a LED that flashes when pressed.

What is the range?
The Stone has a range of up to 150 feet in clear sight. In a typical wireless-rich home, you will get about 100 feet range.

How small is the Stone?
Lightweight and compact, the Stone is about the size of a quarter and the thickness of a cell phone. Actual Product Dimensions: 0.9 x 0.8 x 0.5 inches

How does the app work?
The Stone app lets you manually select what action you want when the button is clicked or held. It also allows you to add triggers based on motion, temperature, and connection. Check out our helpful user manuals here: https://pebblebee.desk.com/customer/en/portal/topics/956536-user-manuals/articles

Do I need an internet connection to use the Stone?
On iOS, no, but you do need internet access for registering and claiming the Stone when you first receive it. You don’t need internet thereafter...although it’s recommended for Crowd GPS™ and enhanced loss prevention. On Android, an internet connection is required, however this is to be changed in a future app update.

How many Stones can I add to my phone?
You can have up to 9 Stones added to your phone.

What is the Stone’s battery life?
Depending on how frequently it is used, the Stone will have a battery life of up to 1 year.

Can I replace the battery?
The Stone uses a common CR2032 button battery, which can be replaced by the user.

How is this different than an NFC tag?
NFC stands for Near Field Communication, which means they only work within a few centimeters. Bluetooth Low Energy provides over a thousand times the range of NFC, so you can keep track of your valuables.

Is my device supported?
The Pebblebee application currently supports the following phones: iPhone 4s or newer, iPad 2 or 3, iPad Mini, Android 4.4 phones or newer with Bluetooth 4.0.

Need to talk to an expert?

Drop us a line, we have a great response time.

Should be Empty: